Refund and Returns Policy

Last updated: March 2026

If something is wrong with your order, tell us. We will fix it.

Every product we sell is custom-printed to order. That means we cannot take returns for change of mind, wrong sizes, or colour preferences after an order is confirmed. We are upfront about that because you deserve to know before you buy.

What we can do is this: if we made a mistake, we own it and we fix it. No arguments, no long wait.

What We Will Replace or Refund

The design is misprinted, off-centre, distorted, or looks nothing like what you ordered.
The product arrived physically damaged or torn.
There is a manufacturing defect in the fabric or stitching.
We sent you the wrong item entirely.
Your order was lost in transit and the courier has confirmed it.

You have 7 days from the delivery date to raise a claim. Claims after this window cannot be processed. For lost orders, the 7-day window starts from the estimated delivery date shown in your tracking update.

How to raise a claim

Email support@casualfriday.in with:

Your order number.
Clear photos showing the problem.
For fragile items like mugs or framed posters: photos of the damage alongside the original packaging with the shipping label still visible.

We aim to respond within 1 to 2 business days and will arrange a replacement or store credit once the claim is verified.

What We Cannot Accept Returns For

Because every product is custom-made for your specific order, we cannot take returns or refunds for:

Change of mind after the order is placed.
Ordering the wrong size. Our size guide is on every product page. Please use it before ordering.
Wanting a different colour after the order is confirmed.
Minor colour differences between your screen and the final print. Screen calibrations vary and some variation is normal.

Once your order is confirmed and sent to print, we cannot change it, cancel it, or accept it back. Please check your size, colour, and design carefully before completing your purchase.

Cancellations

If you want to cancel

Email support@casualfriday.in as soon as possible. If your order has not yet been sent to print, we will cancel it and issue a full store credit. If it has already been printed or dispatched, we cannot cancel it.

If we need to cancel

If we have to cancel your order for any reason, we will contact you right away and issue a full store credit or refund to your original payment method.

If Your Order Did Not Arrive

If your parcel comes back as undelivered, we will let you know by email.

We can re-ship to a corrected address. Additional shipping charges may apply.
If we do not hear from you within 30 days of our notification, the order is donated to charity. No refund can be issued after this point.
If your address needs correcting after the parcel has already been dispatched, an address correction fee of Rs. 65 plus GST applies.

Please make sure your delivery address is complete and accurate at checkout. We are not responsible for non-delivery caused by an incorrect address provided at the time of ordering.

How Refunds Are Issued

Approved refunds are issued as store credits to your Casual Friday India account and can be applied to any future order. Because every product is made to order, store credits are the fairest way we can handle this for both sides.

Payment

Prepaid orders only. We accept credit cards, debit cards, UPI, net banking, and digital wallets through Razorpay.

Contact and Business Details

Email: support@casualfriday.in
Alternate: casualfriday.in@gmail.com
Phone: [Phone Number — add when confirmed]
Business address: 242, 7th Street, Sanjeevarayanpet, Tondiarpet, Chennai, Tamil Nadu 600081
GST: [GST Number — add when registered]
Google Business Profile: https://share.google/BklifWm3YLsPWU43q
Instagram: https://www.instagram.com/casualfriday.in
Facebook: https://www.facebook.com/CasualFriday.in/

We respond to all email within 1 to 2 business days.

If we made a mistake, we fix it. That is the whole policy.

Last updated: March 2026